ABSTRACT
The particularly ready for action condition, associated to the globalization phenomenon, stress from companies more rapidity, better recital and the eternal explore for cost cutback. The present revise focused on improvement in internal materials handling management, future the case of a medium scale company in the power generators industry. Materials handling is essentially linked with manufacture flow. Because of this, it has direct pressure on shipment time, capital usage, and service levels. The object was to appraise, in a methodical way, the collision of implemented changes in materials handling management on the internal customer perception of cost, security in service, service dependability, suppleness and overall satisfaction. A text evaluation preceded a case study in the company’s manufacturing unit and the questionnaires were completed by 20 employees directly involved in the process. Analyze the answers, it was likely to propose that inner customers tacit that the new materials handling management system distended service agility and reliability and abridged costs, which caused an improvement in on the whole satisfaction.
